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Support & maintenance

We are committed to the success with fewer errors in your business intelligence culture changing journey. No matter what size the organization is the key requirements from any partner are to minimize issues and shorten time of solving them by getting easy, clear and fast support. Our team offers proactive and preventative management of the operating environment, monitoring, license management and further development of your BI solution.

There are always some challenges that you face in supporting key business systems. We offer you a professional and fast support delivery – issues you are facing are not unique, most likely we solved them before for customers of the same industry you are working in.

Working hours

Call or write us during business hours (Monday-Friday, 8:30-17:30) and we will evaluate the problem and return with proposed actions in 24 hours. After business hours support is also possible when needed.

Get from our consultants:

Cloud and hosting service & setup;
Proactive monitoring of your BI system: technical reviews and health checks;
System and application monitoring: incidents response, elimination of the causes and consequences of issues occurring in the system
Application maintenance;
Maintenance of system updates;
Maintenance of changes in internal business processes
Proactive adaptation of the system to changing legal requirements
Monthly management meetings;
Review of the BI environment;
Teams enablament (data literacy services, trainings, learning resources).
Informing about new versions and extensions of the system and its components

What support we offer
for our Customers

Qlik

Whatever your role is, the QlikHelp site answers your questions. Help >

Chat with Qlik enthusiasts, find answers, be active in the forums, open a case, read the latest product updates blog, read release Notes, and learn more about Qlik. Community >

Contact our Qlik team

Snowflake

Search for Snowflake Notes, Knowledge Base Articles and Data Heroes Community content.

Search questions and find answers, read the latest blog posts and curated content, connect with experts, and improve your Snowflake skills. Community >

Contact our team

HelpDesk

Infotrust HelpDesk is here to resolve your issues quickly and efficiently.

Please contact our support team and we will respond accordingly to your SLA agreement:

support@theinfotrust.com

Support & maintenance services

Infotrust provides a complete and flexible support and maintenance service for the technologies we deliver our Customers ensuring an uninterupted, reliable operations of your BI system, rapid recovery in cases of force majeure and timely software update. Our services will soften possible risks, reduce your annual IT costs and add value by enabling your teams to use BI systems you have.

Reach us fast:

Contact by phone or e-mail support: we provide dedicated phone, e-mail support for our Customers –call or write us during business hours (Monday-Friday, 8:30-17:30) and we will evaluate the problem and return with proposed actions in 24 hours. After business hours support is also possible when needed.
Priority: Infotrust and Infotrust partners’ Customers are our top priority.
Monitoring and accessing to upgrades: as technologies’ representatives we monitor all new upgrades, important news and inform on our website or/and through newsletters. Please sign and get your news package once a month directly into your inbox.

Trainings & workshops

Beginners workshops once per month – perfect start for any new employee of our customers.
End-User/Designer/Developer/Technical trainings following a standard format or customised according to your company needs.
Workshop on specific issues or “What’s New” discussions in new versions/service releases.

BI events and trainings

News

April 16, 2024

3 min

Infotrust presents Snowflake: in-person events in Riga and Vilnius Read more

April 16, 2024

2 min

Infotrust joins Snowflake Partner network Read more

April 11, 2024

2 min

Infotrust and Soltus merger to boost data management experience for analytics customers Read more

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